Tips For Face-To-Face Contacts
Make eye contact.
Contact at the right time. Do not contact an employee during normal work hours - catch them during break, lunch, or before or after work.
Be yourself. Smile, relax, use the kind of language you use every day.
Have some piece of information to give or leave with the worker to break the ice.
Be polite. If a worker refuses to talk to you, don't get into an argument, tell the person you'll catch them another time (do follow up).
Be frank. If you get a question that you can't answer, don't try to bluff. Tell the person you will try to get the answer.
Don't preach. You should talk about the issue to help lead the person to his or her own conclusion. This is a much more effective approach than a hard sell.
Listen. Listen to what the worker says - it will give you insight into their particular concerns and objections. Sometimes the best way to convince a person is just by listening and letting them know that the union cares what they think.
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