Educator

The steward has the responsibility of educating the members in his/her department, both the old and the new, about the collective bargaining agreement, union policy, and why changes occurred. Listed below are some of the things that the steward should do and know to fulfill the role of educator and suggestions as to how to do them:

How you go about it:

1.  Make person to person contact daily - tell your story - ask for ideas.
2.  Distribute union periodicals and literature.
3.  Enlarge your own knowledge by attending classes whenever available and share this knowledge with your fellow members.
4.  Keep your communication lines open - invite criticism, suggestion and full discussion.

Communicator

The role of communicator runs throughout every other role of the steward. As a democratic institution, a breakdown in communication can seriously damage a union. Listed below are some of the things that the steward should do and know to fulfill the role of communicator, and suggestions as to how to do them:

How You go about it

1.  Make sure your local has its own newsletter and that everyone receives it.
2.  Talk to the members daily about the union, ask questions and listen to the responses.
3.  Become an active listener as an important way to build solidarity in your union. Active listening is one of the best methods to build solidarity in your union.
4.  Keep the union bulletin board updated. Use eye-catching fliers whenever possible.