Negotiator

The primary negotiating task of the steward is the handling of grievances. Listed below are the things that a steward should do and know to fulfill the role of negotiator and suggestions as to how to handle them:

How you go about it:

1.  Check all available facts before taking an issue to management.
2.  Prepare your case so that it is clear, complete and to the point.
3.  Be careful to observe all contract requirements on grievance handling.
4.  In dealing with your supervisor be business-like, polite and firm.
    (a)  Don't bully or threaten.
    (b)  Treat the other person with respect and demand you be treated in the same manner.
5.Keep the grievance(s) informed as to the status o the grievance.
6.Follow through all the way to final settlement.

Leader

The steward must take the leadership role in his/her department. He/She must set an example for other workers to follow. The steward must make decisions which uphold the terms of the collective bargaining agreement and the union constitution and bylaws. Listed below are the things the steward should do and know to fulfill the role of leader and suggestion as to how to do them:

How You go about it

1.  Know the facts, write them down, and talk them over.
2.  Keep the people who are being affected informed on the course of action.
3.  Give credit where credit is due.
4.  Ask for advice and help. You can't know everything.
5.  Keep your word and deal fairly and impartially.