How you go about it:
1. Check all available facts before taking an issue to management.
2. Prepare your case so that it is clear, complete and to the point.
3. Be careful to observe all contract requirements on grievance handling.
4. In dealing with your supervisor be business-like, polite and firm.
(a) Don't bully or threaten.
(b) Treat the other person with respect and demand you be treated in the same manner.
5.Keep the grievance(s) informed as to the status o the grievance.
6.Follow through all the way to final settlement.
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